Towards User-Centric Transport in Europe 3: Making Digital Mobility Inclusive and Accessible

This book gathers contributions to the EU-funded Horizon 2020 project INDIMO (Inclusive Digital Mobility Solutions), its sister projects DIGNITY (Digital Transport in and for Society) and TRIPS (Transport Innovation for Persons with Disabilities Needs Satisfaction), which have been focusing on making transport systems inclusive and accessible for all. Digitalization has enabled the emergence and proliferation of novel, ‘disruptive’ transport and delivery services. These services are often exclusively only available through digital channels such as a smartphone app or website. Yet a substantial segment of the population is at risk of being excluded from these services for a variety of reasons. Therefore, it is strongly necessary to integrate inclusivity and accessibility into the design and operation of mobility services. This book aims at discussing cases of and reasons for digital exclusion in transport. It also investigates the role of participatory and user-centric planning and design methods in making digital mobility more inclusive and accessible. Further, it discusses tools and technologies that could help policy makers to develop digital mobility as a more inclusive and accessible service. This is an open access book.

Urban mobility transition driven by new digital technologies -- Digital shared mobility services: operationalizing the Capabilities Approach to appraise inclusivity -- Non-digital travellers – Five personas to understand their drivers and needs -- Leaving no one behind: involving end-users in creating inclusive digital mobility -- A User-Centred approach to user interface languages and icons: co-evaluation and co-creation of accessible digital mobility services -- Framing the digital mobility gap: a starting point in the design of inclusive mobility eco-systems -- Integrating inclusive digital mobility solutions into German transport systems.